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Refunds Policy

This policy and other documents are part of, and must be read in conjunction with all documents listed at https://clearhost.io/legal/. We reserve the right to change, remove, or redact this policy at any time, or date without notice or consent from our users. It is the user’s responsibility to maintain up-to-date knowledge of these legal documents.

Table of Contents

REFUND POLICY

Our Return and Refund Policy is a part of and must be read in combination with, website Terms and Conditions. We as clearhost.io hold all the legal rights to make changes in this Refund Policy at any time with or without advance notice to our users.

REFUND LIMITATIONS

A refund cannot be processed if any of the following criteria as been met, or a initial time frame of 24 hours has enlapsed, refunds can only be processed if the following criteria hasn’t been met, or a reason for refund has been discoverd as listed below under Reasons for Refund.

  • The service has been active for longer than 24 hours since service creation.
  • The service has been provisioned and used or accessed.
  • The service has been configured, or changed.
REASONS FOR REFUND

If for any reason the following criterias have been met, the customer is entitled to a full refund or credit to the original purchasing account only, these are exlusionary to the previous listed rules and exclude timeframes, or Refund Limitations.

  • A service has failed, or hasn’t provisioned.
  • A service isn’t working or isn’t working as described.
  • A service has suffered more than 24 hours downtime.
  • A service was fraudulently processed.
HOW CAN I GET MY REFUND?

A customer is able to claim refunds via the following channels only, if a customer is requesting a refund via a seperate channel of commuinication the refund request is not valid.

  • Open at ticket at the customer service centre.
  • Contact premium support via telephone call.
MAXIMUM VALUE OF REFUND

The maximum value of refund is limited to the last invoice amount only, in no circumstance will the maximum value of refund exceed the last invoiced amount, to find your last invoiced amount visit the Billing Area.

METHODS OF REFUND

If our team approves the refund, it will be credited back to the original payment method from which the customer had made the payment for placing the order.

REFUND PROCESSING

The complete refund process normally takes about 15-30 working days from the date of confirmation of refund.
Contact us If you have any questions or issues regarding this policy, please contact us at clearhost.io.