Fair Usage

This Acceptable Use Policy (the “Agreement”) sets forth the terms and conditions of Your Use of hosting and related services (“Services”). In this Agreement “You” and “Your” refer to You, as the user of Our Services, or any agent, employee, servant or person authorized to act on Your behalf. “We”, “us” and “our” refer to Clearhost Ltd., as well as its subsidiaries and sister companies (“Clearhost”). This Agreement explains Our obligations to You, and explains Your obligations to Us for various services offered by Clearhost. When You Use Your account or permit someone else to Use it to purchase or otherwise acquire access to additional Clearhost service(s) or products or to cancel Your Clearhost service(s) (even if We were not notified of such authorization), this Agreement covers such service or actions. Clearhost’s Terms of Service agreement (“TOS”) is incorporated herein by reference and is applicable to all Services under this Accepted Use Policy.

User Obligations
represent and warrant to Clearhost that: Your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that You own Your account content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your server account. You also represent and warrant that the server content being hosted by Clearhost shall not be used in connection with any illegal activity.
You expressly (i) grant to Clearhost a license to cache the entirety of the content that is submitted, stored, distributed or disseminated by you via the Services and your website, including content supplied by third parties, hosted by Clearhost under this agreement; and (ii) agree that such caching is not an infringement on any of your intellectual property rights or any third party’s intellectual property rights.

Network Interruptions / Downtime
Clearhost will use its best efforts to maintain a full time Internet presence for Your account. You hereby acknowledge that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Clearhost be liable to You for any damages resulting from or related to any failure or delay of Clearhost in providing access to the Internet under this Agreement. In no event shall Clearhost be liable to You for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Clearhost under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder within a given month and would be first subject to those terms outlined within our ‘Service Level Agreement’. The terms of this Section will survive the termination of this Agreement.

Accounts
This Agreement applies to all accounts, sub-accounts, and alternative account names associated with Your principal account. You are responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A Clearhost account may not be transferred without prior written approval from Clearhost.

IP Addresses
Clearhost assigns to You an Internet Protocol (“IP”) address in connection with Your use of the Clearhost services. The right to use that IP address will remain with and belong only to Clearhost, and You will have no right to use that IP address except as allowed by Clearhost in its sole and absolute discretion.

SSH Access
You may enable SSH access in Your account, or by contacting our Support team. Upon completion of said terms You will be granted Jail / Caged access to the system on a provisionary basis any misuse of the system will result in access being revoked. The use of php or any other means to circumvent this policy will result in immediate account termination.

Trials, Promotions and Discounts
Any client or reseller of the Clearhost services may throughout the duration of the agreement, be provided with access to promotions, discounts or trial periods of new services.

In the agreement of these terms, the client shall not abuse the discount and promotional facilities provided for the benefit of replacement on existing services. Instead, the discounts shall be provided solely as promotional discounts apply to any secondary services or products.

Any discounts applicable to new or existing services will be under the above terms unless explicitly stated otherwise either here in writing, or via the promotional content surrounding the discount.

Certain clients or client groups may be provided exclusivity to a discount or promotional code. These discounts or promotions, unless stated otherwise herein writing, should and must not be shared.

Anyone found in breach of these terms may be suspended or removed entirely (with termination or account closure), as specified in our general Hosting Terms.

Prohibited Activities
By using any Services, provided by Clearhost You agree:

not to violate the laws, regulations, ordinances or other such requirements of any applicable Federal, State or local government.
not to transmit any unsolicited commercial or bulk email, not to be engaged in any activity known or considered to be spamming or Mail Bombing.
not to make any illegal communication to any Newsgroup, Mailing List, Chat Facility, or another Internet Forum.
not to make, attempt or allow any unauthorized access to Clearhost website, servers, your own hosting account or the account of any other customers of Clearhost.
not to allow any remote code execution of malicious software through the hosting account provided by Clearhost.
not to cause denial of service attacks, port scans or other endangering and invasive procedures against Clearhost servers and facilities or the servers and facilities of other network hosts or Internet users.
not to forge the signature or other identifying mark or code of any other person or engage in any activity to attempt to deceive other persons regarding the true identity of the User.
not to use Clearhost services to host any website, other content, links or advertisements of websites that: infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any third party information; contain nudity, pornography or other content deemed adult related; profess hatred for particular social, ethnical, religious or other group; contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of a computer or a person’s property; contain warez; contain any kind of proxy server or other traffic relaying programs; promote money making schemes, multi-level marketing or similar activities; contain lottery, gambling, casino; contain torrent trackers, torrent Portals or similar software; violent or encouraging violence.
not to upload unacceptable material which includes: IRC bots, warez, image, file storage, mirror, or banner-ad services, topsites, streaming, Escrow, High-Yield Interest Programs (HYIP) or related sites, investment sites (FOREX, E-Gold Exchange, etc), bitcoin miners, sale of any controlled substances without providing proof of appropriate permit(s) in advance, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, hacking focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts.
not to upload content or facilities which may render the service a virtual private network / proxy service for traffic tunnelling or networking
not to engage in or to instigate actions that cause harm to Clearhost or other customers. Such actions include, but are not limited to, actions resulting in blacklisting any of Our IPs by the any online spam database, actions resulting in DDOS attacks for any servers, etc. Clearhost reserves the right to refuse service to anyone upon Our discretion. Any material that in Clearhost judgment, is either obscene or threatening is strictly prohibited and will be removed from Clearhost servers immediately with or without prior notice and may lead to possible warning, suspension or immediate account termination with no refund. You agree that We have the sole right to decide what constitutes a violation of the acceptable policy use described above as well as what is the appropriate severity of any corrective action to be applied. In the event that a violation of Our Acceptable Use Policy is found, Clearhost will take corrective action upon our own discretion and will notify You. Clearhost decision in such case is binding and final, and cannot be a subject of a further change. Clearhost cannot and shall not be liable for any loss or damage arising from Our measures against actions causing harm to Clearhost or any other third party. We have the right to terminate each and any hosting account that has been suspended for any reason for more than 7 calendar days after the suspension date, unless You has taken corrective measures to remove the initial suspension threat or violation. Any backup copies of the hosting account will be permanently deleted upon termination and no refund will be due. Clearhost will not be liable for any loss or damages in such cases.
At its discretion, Clearhost can remove any content we determine to be prohibited by this agreement or our Terms and Conditions. No backups will be kept of removed content.

Email and Anti-SPAM Policy
You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email. You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In in to mailings from You will be considered as unsolicited email messages. You using and sending mass mailings must at all times maintain complete and accurate records of all consents and opt-ins and upon request provide said records to Clearhost. In the event that You cannot provide actual and verifiable proof of such consents and opt-ins, We will consider the mass mailing to be unsolicited. Clearhost prohibits the following activities listed without limitation hereunder:

Usage of the Clearhost network and systems to receive replies to unsolicited mass e-mail messages.
Forgery of e-mail headers (i.e.”spoofing”).
Spamming using third-party proxy, aggregation of proxy lists, or proxy mailing software installation.
Configuring a mail server to accept and process third-party emails for sending with no user identification and/or authentication.
Hosting web pages advertised via “spam e-mail” sent from another network (“spamvertising”).
Hosting any web pages or providing any services that support spam.
Using weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-ups, instant messages or text/SMS messages for sending, posting or transmitting unsolicited bulk messages.
Advocating any activities, prohibited by the Acceptable Use Section of this Agreement.

If we determine that you have deliberately or recklessly used our hosting services for the sending of SPAM e-mail messages, we reserve the right to assess a £1000 charge upon your account, which shall serve to compensate us for increased administration costs and expenses of redressing SPAM-related activity. You agree that in the event we determine that you have deliberately or recklessly engaged in SPAM activity, we may assess the fee entirely at our discretion. The fee will be charged to your account, in accordance with the payment information submitted by you as part of your acquisition of our services. You further agree that in the event we determine that you have deliberately or recklessly engaged in SPAM activity we may share information regarding your activities, including but not limited to your identity, with the various anti-SPAM organizations and/or blacklists.

We take all SPAM issues extremely seriously and will take redress such activity whenever we deem necessary.

Resource Limitations

In your use of the Cloud Services, you may not:

a. use more than 10% of our platform’s processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations
b. run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd
c. run any type of web spider or indexer
d. run any software that interfaces with an Internet Relay Chat network
e. run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers
f. participate in any file-sharing/peer-to-peer activities
g. run any gaming servers or gaming related facilities
h. run entries or other scheduled tasks other than by configuring them through our control panel
i. give away web space under a domain
j. operate a proxy website or service
k. as a remote file host for other websites
l. operate self-hosted file sync or similar “cloud storage” based services including (but not limited to) OwnCloud, Pydio and Sparkleshare.
m. run any news / article based blogs or websites which generate content through the use of bots

You must not use the Hosting Services as a backup facility or file-share. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that fall within any of these terms without giving notice to you.

All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.

Accounts that are deemed to exceed those resource limits (at the discretion of Clearhost) will be suspended pending further investigation.

Where we deem necessary and within our discretion, we reserve the right to account removal, without guarantee of backup availability to ensure the stability of the service to others on the same shared server/environment.

We may provide a ‘burstable’ allowance ahead of the resources available to the chosen package, which is provided solely at our discretion. We may on occasion burst the resources of a particular account to maintain stability of the service / server your account is hosted on.

If we see excessive faults / usage against a particular account, we reserve the right to maintain suspension / removal on a permanent basis.

In all cases of overusage, we will try to provide an alternative solution, which in most cases me incur an alternative charge or service, either by ourselves or a 3rd party recommendation.

Disk Usage Provision
The content on your website must be linked from an HTML or similarly coded web page with all content freely available to the public. Your website must consist of web pages of a standard design, essentially HTML based text and graphics. Your hosting account should consist mostly of html and php files.

Any user whose account/server employs the higher burstable resources on a consistent basis shall agree to upgrade it to a package with higher resource availability.

Under its sole discretion, Clearhost reserves the right to determine any kind of unfair or inappropriate usage of any content which may result in immediate account suspension or upgrade to a package with higher resource availability. The decision to upgrade shall rest solely with Clearhost and shall be made in its reasonable discretion.

Clearhost reserve the right to remove the following extensions (by example, but not exclusive to) without prior warning, and at its sole discretion – mp3, mp4, tar.gz, zip, .wpress, .jpa, .exe, wav

Backup Limitations
Any cloud account that uses more than 10GB of disk space or contains more than 200,000 inodes may be removed from our weekly or daily backups. Any user whose hosting account is using more than 10GB of disk space or contains more than 200,000 inodes is solely responsible for maintaining the copy of his/her account.

Plugins used for backups may not store local backups within the account quota and may only be stored ‘offsite’ with an arranged cloud storage provider, such as Google Drive or S3. Any backups left on the system, or excessive backups retained may lead to account suspension or removal.

The following extensions / files will be excluded from our backups…

*.swf
*.flv
*.exe
*.xen
*.iso
*.7z
*.tar
*.jpa
*.wpress
*.tar.gz
*.zip
*.mp4
*.mp3
*.wav
backup-*.tar.gz
cpmove-*.tar.gz
site-*.tar.gz
.MirrorSearch
*/com_akeeba/backup/*
*/backupbuddy_backups/*
*/.wysiwygPro_*
*/core.[0-9]*
public_html/cache/*
tmp/*
logs/*
.cagefs
.cagefs*
.cpan
.cpanel/caches
.cpanel/datastore
.cpcpan
.sqmailattach
.cpanel/*.sock
access-logs/*
*/error_log
public_ftp/*
softaculous_backups/*
*/wp-content/uploads/wpcf7_captcha/*
*/wp-content/widget-cache/*
*/wp-content/cache/*
*/wptsc-cachedir/*
mail/*/*/.Trash/*
mail/*/*/.Drafts/*
mail/.Drafts/*
mail/.Trash/*

The above list can be amended or altered at any time.

The above extensions may on occassion also be removed from account storage automatically, to ensure stability / free storage capacity on any shared server /service.

Automatic backups are only available where stated within the marketing collateral for that particular product. Unless otherwise stated, we will not retain backups (for example, VPS servers / dedicated servers).

Our backup schedule is as follows…

7 Daily Backups
4 Weekly Backups

Backups are stored off-site, and are managed from within the hosting account.

Whilst we will maintain every effort to ensure backups are complete and available, Clearhost cannot be held responsible where backup data s missing or corrupt.

When an account is terminated / removed either by us or the reseller (either through purpose, or human error), we may hold backups of the removed account for a maximum 48 hours. The standard retention policy does not apply post-removal.

Email Services
You should use email and other related services in full compliance with the terms below:

Our Elastic Cloud products may offer varying / increased sending limits.

For Shared Hosting accounts, email storage shall not exceed the 10GB limit.

For IMAP/POP3 mailboxes, You may perform up to 100 email checks per hour.

For POP3, You may perform up to 10 concurrent connections to email system per IP address on Shared and Reseller servers, and up to 20 concurrent connections to email system per IP address on Business and Email servers.

For IMAP, You may perform up to 30 concurrent connections to email system per IP address on Shared, Reseller, Business and Email servers.

Clearhost may, at its sole discretion, limit the volume of email messages You can deliver through our services. Clearhost may limit email volume by queuing Your email messages internally, or by temporarily rejecting requests to send email through our services. Clearhost may block any message You attempt to submit using our services, for any reason whatsoever, with or without notifying You of such blocking. Under no circumstances will Clearhost be liable to You or any other party for any indirect, special, economic or consequential damages (including without limitation lost profits) arising out of email blocking or queuing.

IPv4 Usage Policy
Due to the exhaustion of the IPv4 address space we actively conserve IP address space by limiting the IP addresses each web hosting account can use.

Additional Services.

The initial and renewal fees for each VPS include the number of IPs in accordance with VPS type. Additional IPs can be added to a VPS. In such a case Clearhost will charge the appropriate fee for the dedicated IP. The fee is applied and should be paid on a per month basis. The fee is non-refundable.

You can order Additional RAM as extra features to Your VPS account(s). Clearhost will charge the appropriate fee for the additional RAM, depending on the amount of RAM ordered. The fee is applied and paid on a monthly basis. The fee is non-refundable. Renewal fee is due for the Additional RAM each month after the initial order, until the upgrade or the VPS account itself is cancelled. You are solely responsible to make the renewal payments in a timely manner. In case no renewal payment is received, Clearhost will remove the additional RAM or will suspend the whole VPS account until receiving additional RAM renewal payment.

VPS Servers are not included in r daily, or weekly backups. We strongly encourage you utilise a remote backup facility in the case of data-loss of corruption which may be irretrievable. Clearhost cannot be held liable for the loss of data within a VPS.

VPS Management
As part of our VPS products, we may include ‘management’, which is available in the following tiers…

Unmanaged
No assistant in software/server management included

Managed
Our management offering is ideal for those who are able to handle the day to day operations of your server, but would require occassional assistance. Our managed VPS option may be included as standard with your VPS purchase, but support / assistance will be limited to 1 hours monthly. Additional management hours can be purchased, or may be billed at the standard rate of £75+VAT per hour. The support team under a basic management plan will not access a server, and will provide only documentation or references to assist in terms of diagnosing any potentials issues within the server.

Fully Managed / Monitored

Our highest level of management allows us to provide full server administration with up to 3 hours of technical assistance / consultation monthly. We will also monitor your server pro-actively, via our Nagios / check_mk monitoring suite. Tasks will be carried out on request – urgent upgrades /patches will be carried out automatically.

Monitoring levels will vary according to the scale of a project – Clearhost reserves the right to increase / decrease management costs in order to provide a bespoke support offering.

Storage and Security
At all times, You shall bear full risk of loss and damage to Your server and all of Your server content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your server content displayed, linked, transmitted through or stored on the server. You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your server content; (ii) maintain independent archival and backup copies of Your server content; (iii) ensure the security, confidentiality and integrity of Your server content transmitted through or stored on Clearhost servers; and (iv) ensure the confidentiality of Your password. Clearhost services are not intended to be used for data backup or archiving purposes. Using an account as an online storage space for archiving electronic files is prohibited and will result in termination of hosting services without prior notice. We reserve the right to delete Your archives if they affect Our overall server performance and Clearhost shall have no liability to You or any other person for loss, damage or destruction of any of Your content. The services offered by Clearhost are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be utilized as such without further compliance activity. Clearhost shall have no liability to You or any other person for Your use of Clearhost products and/or services in violation of these terms.

Transfer of Content
Clearhost provides some third-party software to You for easier account management including, but is not limited to cPanel, Softaculous, etc. Such software is provided on an as is as available basis. We do not guarantee that any specific results can be obtained by using such software. Clearhost does not take responsibility for any faults in such software functioning.

You can add and use third-party software on Your account only if it is compatible with Our servers and is approved by Clearhost. Your use of any third party software is at Your own risk. Clearhost cannot be responsible for any third party software performance and provides no guarantees that its use will result in any particular outcome or result. Clearhost will have no liability or responsibility for any damage, loss of data, loss of use or other loss occurring in connection with Your use of third party software or products.

You are solely responsible for any license and other fees required by the software providers, for using any third-party software installed on Your account apart from the initial account setup unless otherwise agreed in writing.

Third Party Software
Clearhost provides some third-party software to You for easier account management including, but is not limited to cPanel, Softaculous, etc. Such software is provided on an as is as available basis. We do not guarantee that any specific results can be obtained by using such software. Clearhost does not take responsibility for any faults in such software functioning.

You can add and use third-party software on Your account only if it is compatible with Our servers and is approved by Clearhost. Your use of any third party software is at Your own risk. Clearhost cannot be responsible for any third party software performance and provides no guarantees that its use will result in any particular outcome or result. Clearhost will have no liability or responsibility for any damage, loss of data, loss of use or other loss occurring in connection with Your use of third party software or products.

You are solely responsible for any license and other fees required by the software providers, for using any third-party software installed on Your account apart from the initial account setup.

Reservation of Rights
Clearhost explicitly reserves the right and sole discretion to: (i) modify its pricing, if desired by Clearhost; (ii) establish limits and guidelines concerning the use of Clearhost services and/or products; (iii) terminate Your use of Clearhost services and/or products for use of Clearhost services and/or products to unnecessarily or illegally harass Clearhost or third parties, non-payment of fees for Clearhost services and/or products, activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties, activities prohibited by the laws of the United States and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as hate crimes, terrorism and child pornography, activities that are tortuous, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable in the sole opinion of Clearhost, activities designed to impersonate the identity of a third party, activities designed to harm minors in any way, and other activities whether lawful or unlawful that Clearhost determines, in its sole discretion, to be harmful to its other customers, operations, or reputation; (iv) terminate Your use of Clearhost services and/or products if Your use of Clearhost services and/or products may results in, results in, or is the subject of, legal action or threatened or proposed legal action, against Clearhost or any of its affiliates or partners, without consideration for whether such legal action or threatened or proposed legal action is eventually determined to be with or without merit; and (v) terminate Your use of Clearhost services and/or products at any time and for any reason if deemed reasonably necessary by Clearhost. Clearhost has no obligation to monitor Your use of Clearhost services and/or products, but reserves the right in its sole discretion to do so.

Right of Refusal. Clearhost has the right to refuse services to anyone at Our discretion.

Limitation of Liability; Waiver and Release
The services offered by Clearhost are being provided on an “AS IS” and Clearhost expressly disclaims any and all warranties, whether express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose, and non-infringement, to the fullest extent permitted or authorized by law. Without limitation of the foregoing, Clearhost expressly does not warrant that Clearhost services and/or products will meet Your requirements, function as intended, or that the use of the provided Services will meet Your requirements, function as intended, or that the use of the provided Services will be uninterrupted or error free. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. No advice or information, whether oral or written, obtained by you from Clearhost shall create any warranty not expressly made herein. You agree that Clearhost will not be liable for any (i) suspension or loss of the Services, except to the limited extent that a remedy is provided under this Agreement; (ii) interruption of business; (iii) access delays or access interruptions to the website(s) provided through or by the Services; (iv) loss or liability resulting from acts of god; (v) data non-delivery, mis-delivery, corruption, destruction or other modification; (vi) events beyond the control of Clearhost; (vii) the processing of Your application for Services; or (viii) loss or liability resulting from the unauthorized use or misuse of Your account identifier or password.

Information obtained by you from the internet may be inaccurate, offensive or in some cases illegal. Clearhost has no control over information contained on the Internet and accepts no responsibility for any information that you may receive or transmit via the Internet. You accept full responsibility to verify the truth and accuracy, legality and ownership of the information that you disseminate or display in connection with your use of the Services of obtain from the Internet. You agree that Clearhost has no obligation to back-up any data related to your website.

Legal Age
You attest that you are of legal age (18 or over) to enter into this Agreement. We reserve the right to terminate an agreement with anyone under the age of 18 years.

GDPR & Privacy Policy

GDPR COMPLIANCE AND PRIVACY POLICY

Our GDPR Compliance and Privacy documents are part of, and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this GDPR Compliance and Privacy at any time.

LEGAL DEFINITIONS AND TERMINOLOGY

We respect the privacy of our users and every person who visits our site clearhost.io. Herr clearhost.io (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR). If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us via ticket or premium support channels.
When you visit our website  Clearhost.io (“Site”), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our site and our services.
This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Site“).  
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Site or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make and the products and features you use. The personal information we collect can include the following
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, email address and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Information automatically collected
We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information.  If you access our site with your mobile device, we may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other Sources
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook, Instagram, Twitter), as well as from other third parties.
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

HOW DO WE USE YOUR INFORMATION?

We use your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.  
We use the information we collect or receive:
To send administrative information to you for related to your account, our business purposes, and/or for legal reasons. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
Deliver targeted advertising to you for our Business Purposes and/or with your Consent. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our Site.
To protect our Site for Business Purposes and/or Legal Reasons.  We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications with your consent. We may use your information in order to enable user-to-user communications with each user’s consent.
To enforce our terms, conditions and policies for our business purposes and as legally required.
To respond to legal requests and prevent harm as legally required. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, services, marketing and your experience.

WILL YOUR INFORMATION BE SHARED?

We only share and disclose your information in the following situations:
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to our Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
With your Consent. We may disclose your personal information for any other purpose with your consent.
Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Site) or otherwise interact with public areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

DO WE USE COOKIES AND OTHER TRACKING?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our cookie policy.

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the United Kingdom. We will not transfer your personal information to an overseas recipient.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than 90 days past the termination of your account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age.  By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site.  If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data we have collected from children under age 16, please contact us at Clearhost.io.

WHAT ARE YOUR PRIVACY RIGHTS?

You may at any time review or change the information in your account or terminate your account by:
Logging into your account settings and updating your account
Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

GDPR ENTITLEMENT
  • EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:
  • Right to information – the purposes for processing Personal Information and the rights of the individual.
  • Right to access the Personal Information that are processed.
  • Right to erasure (”Right to be forgotten”).
  • Right to rectification.
  • Right to restriction of processing.
  • Right to object (opt-out) to processing.
  • EU residents can exercise these rights by raising a request directly at ClearHost.io.
DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

DATA PROTECTION OFFICER

We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer, at our email Clearhost.io.

Refunds Policy

REFUND POLICY

Our Return and Refund Policy is a part of and must be read in combination with, website Terms and Conditions. We as clearhost.io hold all the legal rights to make changes in this Refund Policy at any time with or without advance notice to our users.

REFUND LIMITATIONS

A refund cannot be processed if any of the following criteria as been met, or a initial time frame of 24 hours has enlapsed, refunds can only be processed if the following criteria hasn’t been met, or a reason for refund has been discoverd as listed below under Reasons for Refund.

  • The service has been active for longer than 24 hours since service creation.
  • The service has been provisioned and used or accessed.
  • The service has been configured, or changed.
REASONS FOR REFUND

If for any reason the following criterias have been met, the customer is entitled to a full refund or credit to the original purchasing account only, these are exlusionary to the previous listed rules and exclude timeframes, or Refund Limitations.

  • A service has failed, or hasn’t provisioned.
  • A service isn’t working or isn’t working as described.
  • A service has suffered more than 24 hours downtime.
  • A service was fraudulently processed.
HOW CAN I GET MY REFUND?

A customer is able to claim refunds via the following channels only, if a customer is requesting a refund via a seperate channel of commuinication the refund request is not valid.

  • Open at ticket at the customer service centre.
  • Contact premium support via telephone call.
MAXIMUM VALUE OF REFUND

The maximum value of refund is limited to the last invoice amount only, in no circumstance will the maximum value of refund exceed the last invoiced amount, to find your last invoiced amount visit the Billing Area.

METHODS OF REFUND

If our team approves the refund, it will be credited back to the original payment method from which the customer had made the payment for placing the order.

REFUND PROCESSING

The complete refund process normally takes about 15-30 working days from the date of confirmation of refund.
Contact us If you have any questions or issues regarding this policy, please contact us at clearhost.io.

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